Customer Support Centre

Up-to-date information on software products, including new version downloads and accompanying documentation

cpz.softip.sk

Customer Support Centre

Entry to the CPZ

Notice Regarding Expanded Support

Dear Customers,

in connection with the transition to a new version of the application SOFTIP PROFIT PLUS – PAM 11, which has been available on CPZ since 17. 9. 2026, we have expanded the availability of customer support for you through CAll CPZ centers and websites.

On business days, extended support will be available at the following times:

  • October 1 – October 9, 2026 | 8:00 a.m. – 6:00 p.m.
  • Nov. 1–10, 2026 | 8:00 a.m.–6:00 p.m.
  • Dec. 1–10, 2026 | 8:00 a.m.–6:00 p.m.

We believe that the expanded availability of support will make it easier for you to transition to the new version of the app.

SOFTIP Customer Support Centre

SOFTIP customers have the opportunity to establish a long-term relationship with us through a Service Level Agreement (SLA), which is a recurring provision of services of an agreed quality and scope. From the customer's point of view, a tailor-made SLA can be perceived as an additional value-added service that is linked to the standard services provided.

Anyone who is a customer of SOFTIP and fills in the registration form becomes a CPZ user

At cpz.softip.sk you will find the most up-to-date information on software products, including the possibility to download new versions and accompanying documentation. You can also register your problem or question about the AUV you are using and track the status of its solution.

Settings

In this section, the customer's identification data are listed, from which he can directly change the e-mail address, phone number or register a new user if necessary. Among other things, he can set the parameters for displaying individual products as well as the parameter for sending information about new products.

Problems

Entering problems related to individual SOFTIP products. Each problem is assigned an identification number and sent via e-mail to the responsible technician. The registered problems are solved by the technician and at the same time the customer is informed about the status and the solution method.

SW products

It allows you to copy upgraded versions of SOFTIP software and user programs created according to customer requirements.

Information

Important information on software products, technical requirements for computers, operating systems as well as other special and general information regarding your work with our software products.

Methodology

Provides methodical procedures when working on individual software products

Documentation

Allows you to view and copy documentation for individual software products

Call Centre

In this section, the customer can view the solution to his problems reported to the SOFTIP Call Centre

Help

Includes information on how to use CPZ

I want to contact SOFTIP

I am a SOFTIP customer and I need help with a problem in our current solution

Enter the Customer Support Centre

I am interested in a new offer or more information about SOFTIP solutions

Reach SOFTIP