Most of our employees work from home and we have also reduced face-to-face contact. But one thing remains the same. And that is that we are here for you.
CUSTOMER SUPPORT CENTRE
We encourage our customers to contact us on a priority basis through the Customer Support Centre (CSC). At cpz.softip.sk you will find the most up-to-date information on software products, including the possibility to download new versions and accompanying documentation. You can also register your problem or question about the product you are using and track the status of its resolution.
CALL CENTRE
In response to the latest anti-epidemiological measures associated with the strict curfew from 1 January 2021, the Call Centre Line (048/43 58 600) has been replaced by mobile phone lines.
The current Call Centre phone lines are from 7 January 2021 from 8:00 a.m. until further notice as follows:
SOFTIP PROFIT PLUS - economics: 0908 931 274, 0905 453 986
SOFTIP PROFIT PLUS - logistics: 0905 802 564, 0917 301 423
SOFTIP PROFIT PLUS - HR and payroll: 0907 876 065, 0903 942 272
SOFTIP HAPPY HR: 0905 276 377
SOFTIP PACKET - economics: 0905 453 986
SOFTIP PACKET - logistics: 0917 301 423
SAP Business One: 02 205 701 15
RESTRICTION OF PERSONAL CONTACT
Given the current situation, we recommend that you prioritise the use of digital technology and remote working over face-to-face contact. In the event of unavoidable personal contact, please be informed that access to SOFTIP premises is only permitted with the use of a protective veil.
TRAINING CONTINUES ONLINE
We have temporarily cancelled all scheduled in-person training and are moving to online seminars. For the current online seminar offerings, please see Training Calendar. If required, we can also prepare individual online training tailored to your exact requirements. If you are interested contact.
MICROSOFT TEAMS
For remote communication and collaboration, we recommend using the Microsoft Teams application. Teams is part of Office 365 or Microsoft 365. Therefore, if your organization has a license for these packages, you already have them automatically. You just need to start using them. In case you don't have Microsoft Teams yet and you want to provide your employees with tools to collaborate from home in this emergency situation, you can download them TU or us Contact.
WE HELP YOU TO FILL IN THE STATEMENT FOR THE FINANCIAL CONTRIBUTION
The Ministry of Labour, Social Affairs and Family of the Slovak Republic has launched the First Aid for employees, entrepreneurs and tradesmen who can contact the Ministry of Labour, Social Affairs and Family of the Slovak Republic at www.pomahameludom.sk apply for an employment maintenance allowance. In order to make this process as simple and fast as possible for our customers, we have incorporated a new form in the PAM application of the SOFTIP HR PLUS (or SOFTIP PROFIT PLUS) information system, which allows you to easily generate data for filling in the mandatory application supplement „Statement for the granting of the financial contribution“. All related details are given in Customer Support Centre (CPZ) in the application cover letter.
WE ARE AVAILABLE TO ENSURE TROUBLE-FREE OPERATION
We recognise that we need functional IT and communications services in both the public and private sectors more than ever. Therefore, together with other members of the IT Association of Slovakia, we have mobilised our capacities and plan to do everything in our power to ensure that Slovakia can cope with this extraordinary situation. The text of the ITAS statement and the list of companies that have signed it can be found in TU.
STATEMENT